Refund and Returns Policy

Name: Lynnes Collection
Address: Kimathi Street, Nairobi, Nairobi, KE
Telephone: +254 717 954041
Price range: KES 400–2800

Lynnes Collection wants the pair to fit. If the size is off or something is wrong with the shoe, we will sort it. This policy covers orders placed on the website and pairs bought in the shop on Kimathi Street, Nairobi.

Size exchange — 7 days

You can exchange a pair for another size within 7 days of delivery or collection, if:

the shoes have not been worn outdoors
the soles, lining and uppers are clean
the original box and extras that came with the pair are returned
you still have the order number or M-Pesa receipt

WhatsApp +254 717 954041 with your order number, the size you received, and the size you need. We will confirm stock before you send or bring the pair back.

If the new size is in stock, we swap it at no extra product cost. If it is not, we refund the pair or hold the credit until that size arrives.

Returns and refunds

A full refund is available within 7 days when the pair is unused, in original condition, and in the box. We also refund or replace a pair that arrives damaged, with a manufacturing fault, or not as described — tell us within 48 hours of delivery and send clear photos on WhatsApp.

Approved refunds go back the way you paid:

M-Pesa STK — returned to the same number, usually within 3 working days after we inspect the pair
Cash on delivery or in-store cash — refunded in shop or by M-Pesa

Delivery fees are refunded only when we sent the wrong pair or a faulty pair. If you change your mind, delivery is not refunded.

What we cannot take back

Shoes worn outside, scuffed, or cleaned with products that mark the material
Pairs returned after 7 days, unless they are faulty
Opened additives such as foam cleaner or suede eraser
A box bought on its own once it has been used

How to start a return

Do not post a pair back without a confirmation. Message the shop first:

WhatsApp: +254 717 954041
Email: [email protected]
Walk in: Kimathi Street, Nairobi · Mon–Sat 9:00am – 7:00pm · Sun 11:00am – 5:00pm

Nairobi customers can return the pair to the shop. For deliveries outside Nairobi we will agree a courier after we approve the return. Keep the tracking number until we confirm we have the shoes.

Need help?

Questions about a size, a refund, or a pair that does not look right — WhatsApp the shop and we will reply with the next step.